info@dougcleghorn.co.uk 0113 289 3325
Delivery and Returns

DELIVERY

Delivery is divided into three categories Small, Medium & Large. Small – £4.99 Medium – £14.99 Large £24.99.

The delivery charge is displayed on each product page. You only pay one delivery charge per order.

Small Item + Medium Item = £14.99

Small Item + Small Item = £4.99

Small & Medium items are delivered by a courier service between 8am & 5pm.

Large items are delivered by our delivery team who will contact you to arrange a delivery date.

Estimated delivery times are displayed on the product page and vary depending on the stock levels of the products.

If you are looking for faster delivery please give us a call to discuss.

Scottish Highlands & Offshore Islands please contact for delivery costs.

RETURNS POLICY

If you are not completely satisfied with your online purchase from Doug Cleghorn Bathrooms you have the right to cancel the order within 14 days of the date of delivery. To do this you must send an e-mail to info@dougcleghorn.co.uk. You must provide details of the goods to be returned and the delivery date. You will receive an e-mail confirming we have received your returns request.

You will then be e-mailed a form that will need to be sent with all returned goods.

All non-faulty goods must be returned within 14 days from the day after the date you received the goods. All goods must be returned in their original condition and packaging.

Non-faulty goods will be subject to a collection charge & must be paid before the goods are collected. We will process your refund within 14 days of collection less any delivery costs.

Where goods are returned because they are faulty, incorrect or damaged we will arrange collection through our own delivery service.

Any returns notified after 14 days may be subject to a 25% re-stocking fee.

If you chose to return the goods through a method of your own choice, you must ensure you obtain proof of postage and delivery. Please notify us if you intend to do this.

Perishable items or tailor-made / be-spoke goods cannot be returned.

For more information please call 0113 2893325.

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