Deliveries and Returns
Doug Cleghorn Bathrooms offer luxury bathroom products and with this aim to offer the very best delivery service. Where applicable we will always arrange a delivery slot with you. You will need to ensure that our delivery vehicles have sufficient access to your property. Due to the weight of certain items they may be offloaded with use of a pallet truck. These cannot be used on soft ground. Our couriers are not insured to enter customers properties so we would always recommend for larger items there are two people available in taking the products into the property. We can assist with access requirements so please ask and we will see what we can do.
Extra Large £90
Orders over £500 free of charge.
You will only pay one delivery charge on an order which will be the higher amount. For quotes for delivery outside the UK please contact us at [email protected].
Your property must allow for a 7.5 tonne or 17 tonne vehicle to access. Where this is not possible delivery will be kerbside. If the goods cannot be delivered additional delivery charges may apply. Access must be reasonably level, free from obstacles and sufficiently wide. Pump trucks do not operate on soft ground.
Please e-mail to discuss alternative options.
The courier will allow you to inspect the goods for damage. Although we inspect the goods before leaving our premises we advise that you check them to ensure you are totally happy before accepting delivery. Further details relating to damages can be found in our terms and conditions.
The drivers are not insured to enter customers properties. The recipient of the goods is responsible for any additional lifting once the goods have been delivered.
Please check on accepting the delivery they appear in good condition. If you wish to return a product you must contact us in writing to [email protected] We will then arrange the return. The return costs for Small items is £15 and £80 for Large items. We will charge a 25 % restocking charge for returns notified after 14 days. We do not accept returns on special order or made to order products. Further details relating to our returns policy can be found in our terms and conditions.